Once you have determined that you would like to place an order for custom logo LadderPack™ products or you would like to purchase a custom logo LadderPack™ sample, please perform the following steps:

TO ORDER CUSTOM LOGO PRODUCTS

• Determine how many LadderPacks™ you would like to order (order quantities are in multiples of 200, i.e., 200 units, 600 units, 1,800 units, etc.).

• Prepare your custom logo artwork.  See ARTWORK SPECIFICIATIONS below.  If you need assistance preparing your artwork, please call or email our customer service representative.
• Determine if you would like us to bill you for freight or you would like to use your account.  If you are going to use your account, please have the shippers name and your account number available.
• Determine how you will be paying for your custom logo products.  We accept Visa, MasterCard, and Company checks.
• Call us toll free at 1 888-81WAGIC (1 888-819-2442) and speak to a customer service representative or email us at service@WAGICstore.com.  The customer service representative will provide a quote for your order.
  
• For pricing information click here.

TO ORDER CUSTOM LOGO SAMPLES

• If you would like to order a LadderPack™ sample, call us toll free at 1 888-81WAGIC (1 888-819-2442) and speak to a customer service representative or email us at service@WAGICstore.com.  The sample will be shipped within two days of receiving your payment and is a product with an imprint from an order that we produced for a previous client.
• Determine how you will be paying for your custom logo sample.  For sample orders we accept Visa and MasterCard.  We will bill you at the first quantity price and freight for first time customers.
• If you place your production order with us within 30 days of the sample shipment, we will apply a credit for the amount of the sample item against your order.  If different product samples are ordered, we will issue the credit against the actual items ordered, not all samples.  We do not accept returned samples for credit. 

TO ORDER CUSTOM LOGO SAMPLES WITH YOUR LOGO ON IT

• If you would like to order a LadderPack™ sample that will look exactly like your production order, call us toll free at 1 888-81WAGIC (1 888-819-2442) and speak to a customer service representative or email us at service@WAGICstore.com.  Pre-production samples cost approximately $100 to $200, plus freight, depending upon the number of colors you select and will be shipped in seven days or less from the date of artwork approval.

• Prepare your custom logo artwork.  See   If you need assistance preparing your artwork, please call or email our customer service representative.
• Determine how you will be paying for your custom logo sample product.  For sample orders we accept Visa and MasterCard.

• If you place your production order with us within 30 days of the sample shipment, we will apply a credit for the amount of the sample item against your order.  If different product samples are ordered, we will issue the credit against the actual items ordered, not all samples.  We do not accept returned samples for credit.   

ARTWORK SPECIFICATIONS

What Type of Artwork Do I Need?

The best type of artwork is the original file of the logo from the designer.  If you do not have it available, please review our list of image files.  If your file doesn’t quite meet our minimum requirements and you would rather let one of our in house graphics designers alter it, they will do the work for $50 per hour.  In most cases the project takes one hour and the file is yours after paying for the order.

What if I Want to Add or Change Something on My Artwork?

Our in house graphics designers will work with you to alter your artwork.  In most cases the work takes less than one hour and you will be charged in half hour increments.  If the work takes less than one-half hour your cost is only $25.

What is the Minimum Resolution for Custom Logos?

All artwork must be at least 300 dots per inch, though we prefer 600 dots per inch for printing.

What are the Best Image Files for Custom Logos?

The best image files for custom logos are as follows in the order of preference:

Adobe Illustrator – saved as a “.ai” or “.eps” file version 9.0 or lower

Adobe Photoshop – in a “.eps” or “.psd” format version 4.0 or lower at 300 dots per inch or greater (at actual printing size) with transparent or white background

Other Files – TIFF (.tif) image at 300 dots per inch or greater (at actual print size) with white background

We can not accept .jpg, .gif, or .doc files. 

Please see the specific program instructions for each of the file types listed above.

Fonts

If you are using a special font, please include the font when sending your artwork.  You can find the font in your font directory and saving it to your desktop.  Attach it with your artwork when sending it to us.  If you use the “Style” pallet to modify your font, please convert to outlines.  All fonts must be converted to outlines.

File Sizes

All files must be a minimum of 300 dots per inch, though we prefer 600 dots per inch. 

Specific Program Instructions

Adobe Illustrator

• Change all text into “outlines” in your document.
• Color your text and graphics with standard Pantone or CMYK color mixes.
• If you are using an imported graphic in your document, be sure to include the original graphic file.  Set the graphics at 100 percent.
• Save your file as an Illustrator “.ai” or “.eps”.
• Use version 9.0 or lower.
• Save and create artwork in vector format.

Adobe Photoshop

• Do not color an image in Photoshop.
• Submit black and white bitmap images at 600 dots per inch or higher.
• Color all text and graphics according to standard Pantone or CMYK color mixes in a layout application.
• Files submitted must be at the size being used for printing.