I have Questions.  Can I Order Online or Offline?

If you have questions, you can call us toll free at 1 888-81WAGIC, or send us an email at service@WAGICstore.com.  Just ask for our on-line customer service representative.  Due to the significant amount of variables necessary to complete your custom logo product we prefer that you work directly with our customer service representative.

How Long Does a Custom Order Usually Take?

In most cases, we can ship your imprinted products in ten days or less from the date of artwork approval.  If you need your item sooner, tell your customer service representative so we can rush to meet your deadline.  Please note that rush service does cost more and we will have to pass these costs on to you.

What Product Configurations May I Select?

Custom logo Allen-Pal folding hex wrenches are available in Inch, Metric or Star and the following product colors: Blue, Yellow or Red.

How Much Will My Order Cost?

Your final price will depend on four factors:  the quantity of custom logo Allen-Pals you order, the type of Allen-Pals you order, i.e., inch, metric, or star, the number of colors you choose for your custom logo imprint, and whether you have our in house graphic designers alter or revise your artwork.  The table below provides you with an estimate of your cost.  Our customer service representative will provide you with a final quote.  If you have any questions, please call us toll free at 1 888-81WAGIC, or send us an email at service@WAGICstore.com.

How Do I Pay for Custom Orders?

We accept Master-Card, Visa, and Company checks.  Payment is due when samples or production orders are placed. 

What are Set Up Fees?

Set up fees are charged by our printer for labor and materials needed in order to transfer your logo to the printing method.  Silk-screening requires a screen fee for each color.  A screen is needed to print each color of your custom logo.  These processes are outsourced to companies who specialize in making these items and the fees, $50 per color, are the costs of this service.  We will keep your plate for screening reorders, so you will not have to pay another setup charge when reordering the product.

May I Get a Sample of the Item I am Considering?

Samples of all of our products are available.  We understand the need to view a sample of the products.  We offer three options for receiving samples.

A paper proof is a faxed or emailed proof of your logo as it will appear on the item ordered.  All orders will include a faxed or emailed proof. 

Due to the significant demand and cost for samples, we must charge for samples at the first quantity price and freight for first time customers.  The sample shipped is a product with an imprint from an order that we produced for a previous client.  When you place your sample order, we will charge your credit card for the product cost and for your desired shipping method.  If you place your production order with us within 30 days of the sample shipment, we will apply a credit for the amount of the sample item against your order.  If different product samples are ordered, we will issue the credit against the actual items ordered, not all samples.  We do not accept returned samples for credit.  

Yes you may.  By doing so, you know exactly how your product will look and make any changes before completing the entire order.  Pre-production samples cost approximately $100 to $200.

If I am not Satisfied with My Custom Logo Product, May I Exchange or Return It?

WAGIC stands behind each and every one of the products we sell.  If you are not absolutely satisfied with your custom logo product, we will be happy to make an exchange for defective products, materials, or erroneous logo printing.  Unfortunately we can not accept returns of custom logo products that match the approved paper proof.  We ask that before exchanging custom products that you call a customer service representative at 1 888-81WAGIC.  All exchanges must be in new condition.  Exchanged items should be sent to:

WAGIC
9357 Richmond Place, Suite 105
Rancho Cucamonga, CA 91730

When exchanging custom logo products with WAGIC, please obtain a tracking number from your shipper (UPS and FedEx will give you one automatically, USPS requires delivery confirmation).  Please ship all items in the original shipping box.

ARTWORK

What Type of Artwork Do I Need?

The best type of artwork is the original file of the logo from the designer.  If you do not have it available, please review our list of image files.  If your file doesn’t quite meet our minimum requirements and you would rather let one of our in house graphics designers alter it, they will do the work for $50 per hour.  In most cases the project takes one hour and the file is yours after paying for the order.

What if I Want to Add or Change Something on My Artwork?

Our in house graphics designers will work with you to alter your artwork.  In most cases the work takes less than one hour and you will be charged in half hour increments.  If the work takes less than one-half hour your cost is only $25.

What is the Minimum Resolution for Custom Logos?

All artwork must be at least 300 dots per inch, though we prefer 600 dots per inch for printing.

What are the Best Image Files for Custom Logos?

The best image files for custom logos are as follows in the order of preference:

Adobe Illustrator – saved as a “.ai” or “.eps” file version 9.0 or lower

Adobe Photoshop – in a “.eps” or “.psd” format version 4.0 or lower at 300 dots per inch or greater (at actual printing size) with transparent or white background

Other Files – TIFF (.tif) image at 300 dots per inch or greater (at actual print size) with white background

We can not accept .jpg, .gif, or .doc files. 

Please see the specific program instructions for each of the file types listed above.

Fonts

If you are using a special font, please include the font when sending your artwork.  You can find the font in your font directory and saving it to your desktop.  Attach it with your artwork when sending it to us.  If you use the “Style” pallet to modify your font, please convert to outlines.  All fonts must be converted to outlines.

File Sizes

All files must be a minimum of 300 dots per inch, though we prefer 600 dots per inch. 

Specific Program Instructions

Adobe Illustrator

• Change all text into “outlines” in your document.
• Color your text and graphics with standard Pantone or CMYK color mixes.
• If you are using an imported graphic in your document, be sure to include the original graphic file.  Set the graphics at 100 percent.
• Save your file as an Illustrator “.ai” or “.eps”.
• Use version 9.0 or lower.
• Save and create artwork in vector format.

Adobe Photoshop

• Do not color an image in Photoshop.
• Submit black and white bitmap images at 600 dots per inch or higher.
• Color all text and graphics according to standard Pantone or CMYK color mixes in a layout application.
• Files submitted must be at the size being used for printing